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Ace 3 can't swipe

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‎03-11-2024 08:25 - last edited on ‎03-14-2024 14:03 by Fitbit Moderator

‎03-11-2024 08:25 - last edited on ‎03-14-2024 14:03 by Fitbit Moderator

3 month old ace 3 is unable to swipe. I have tried resetting, syncing, changing watch face, disconnecting and reconnecting to phone, removing and forgetting the fitbit from my phone. nothing has worked. Is the touch screen just broken?

 

Moderator Edit: Formatting.

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‎03-14-2024 14:09

‎03-14-2024 14:09

Welcome to the Fitbit Community, @cdfree88. I'm sorry to hear that your 3 month old Ace 3 can't swipe. Thanks for mentioning the steps you have followed in order to resolve this situation. 

I went ahead and created a case on your behalf and a Customer Support representative will get in touch with you.

Please check your email. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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