Ace 3 display is too dim!

[Aanamika]

Some one had gifted this one to my little sister . At starting it’s screen was bright but after some issue I had to reset it after that it become to dim ! Now I have tried all of the given solutions ,none of them work. And it become to difficult to watch time 

Moderator Edit: Formatting.

[AndreaFitbit]

Welcome to the Fitbit Community, @Aanamika. I'm sorry to hear that your sister's Ace 3 display is too dim. Thank you for letting us know that you have tried all the given solutions. I'll be glad to assist.

Please make sure that the device is not on Do not disturb (DND) or Sleep mode.

Confirm that you have followed these steps to restart the tracker:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

[Spraggels]

We have the same issue and I have now done all the suggested things with no change. Any other options?

[AndreaFitbit]

Welcome to the Fitbit Community, @Spraggels. I'm sorry to hear that  your Ace 3 display is also too dim. I'll be happy to assist.

Thank you for your messages and efforts. Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

Please keep in mind, that this form is for you alone. If other users try to fill it up, they might not get an answer from Support.