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Ace 3 doesn't turn on

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‎12-30-2021 10:18 - last edited on ‎12-30-2021 14:41 by Fitbit Moderator

‎12-30-2021 10:18 - last edited on ‎12-30-2021 14:41 by Fitbit Moderator

Hi I’ve just set up my daughters Fitbit all went well it worked for about 10 mins now it’s not responding or turning on for her?Any advise in what we should do it’s only new from Santa.

 

Moderator edit: updated subject for clarity

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‎12-30-2021 14:41

‎12-30-2021 14:41

Welcome to the Fitbit Community, @Scottcass1.

 

I'm sorry to hear about the difficulties you experienced with your daughter's Fitbit Ace 3. Thank you for the information provided.

 

To resolve battery issues, we recommend following these troubleshooting steps.

 

If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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