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Ace 3 doesn't turn on

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‎02-08-2022 17:56 - last edited on ‎02-09-2022 15:05 by Fitbit Moderator

‎02-08-2022 17:56 - last edited on ‎02-09-2022 15:05 by Fitbit Moderator

My son’s FitBit will be fully charged, as I can see on my app, but the screen is black. It won’t swipe and pushing buttons on the side does nothing. I have to change the face on my app for his FitBit to turn on. It’s so annoying!!!!!!! 

 

Moderator edit: updated subject for clarity

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‎02-09-2022 15:04 - edited ‎02-09-2022 15:07

‎02-09-2022 15:04 - edited ‎02-09-2022 15:07

Welcome to the Fitbit Community, @Holt530.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3. Thank you for trying to get them resolved before contacting us.

 

To try to resolve the issue, please restart your Tracker by following these instructions.

 

If you continue having difficulties, please provide the following information:

 

- Is the issue resolved after changing the clock face?

- Does your Ace 3 vibrate when it is plugged into the charging cable?

- Is your Tracker syncing?

 

Have a nice day.

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