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Ace 3 has no life

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‎12-25-2021 07:26 - last edited on ‎12-25-2021 16:26 by Moderator Alum

‎12-25-2021 07:26 - last edited on ‎12-25-2021 16:26 by Moderator Alum

Just bought this for my son for Christmas and we opened it up. Will not power up or charge. It is completely dead. 

 

 

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‎12-25-2021 16:26

‎12-25-2021 16:26

Hi, welcome back to the Community forums, @3boyz1queen. 

 

Thank you for the information provided about the problem that you've been experiencing with your Ace 3. 

 

If this is related to the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

 

If you already tried the steps suggested and you continue to experience the same inconvenience, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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