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Ace 3 home button works intermittently

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‎03-30-2021 05:07 - last edited on ‎03-31-2021 13:39 by

‎03-30-2021 05:07 - last edited on ‎03-31-2021 13:39 by

Hi, my son got an Ace 3 10 days ago & the home button only works intermittently - it appears to be blocked by the wristband. Any solutions to this problem?

Thanks

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎03-31-2021 13:38

‎03-31-2021 13:38

Welcome to the Fitbit Community, @MoLow.

 

Thanks for the details shared in your post. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts. You can find more information about the Ace 3 in this manual. 

 

See you around.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-31-2021 13:43

In response to LiliyaFitbit

‎03-31-2021 13:43

No they didn’t help me. They didn’t offer any solutions & told me to post here. Very disappointed with the service provided. 

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‎04-01-2021 12:37 - edited ‎04-02-2021 13:54

In response to MoLow

‎04-01-2021 12:37 - edited ‎04-02-2021 13:54

Thank you for your reply, @MoLow.

 

I am sorry to hear about your experience. I understand how you are feeling and appreciate your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome. If you still need help with the tracker, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

Have a good day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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