Ace 3 is frozen and has a black screen

[FixterfamiFitbi]

My son’s Acer 3 is frozen and after restarting it, the screen is now black and not working. 

Moderator Edit: Personal info removed.

[AndreaFitbit]

Welcome to the Fitbit Community, @FixterfamiFitbi. I'm sorry to hear that your son's Ace 3 screen is black. I'll be happy to assist.

1. Sync the device in the Fitbit app.
   1. From the Today tab in the Fitbit app, tap Devices.
   2. Choose Ace 3.
   3. Tap Sync Now.
2. Check for available Firmware updates.
   1. With the Fitbit device nearby, open the Fitbit app.
      • Make sure the Fitbit device is charged.
   2. Tap the Today tab > Devices > Ace 3.
   3. Tap Update.
      • This option only appears if an update is available.
   4. Follow the on-screen instructions.
      • Keep the Fitbit device close to the phone, tablet, or computer during the update.
      • When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.
3. Charge The Fitbit Ace 3:
   • Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

4. Restart the device. Your data won't be deled. Go to How do I restart my Fitbit device?
5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue. If the user can access the app, instruct them to:
   1. Open the Fitbit app.
   2. Choose Device Settings.
   3. Navigate to the clock face options and try selecting a different clock face.