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Ace 3 is not charging

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‎04-09-2022 12:21 - last edited on ‎04-10-2022 18:26 by Fitbit Moderator

‎04-09-2022 12:21 - last edited on ‎04-10-2022 18:26 by Fitbit Moderator

The fitbit will not charge. Less than 3 months after getting  it it won't charge unless you hold it into the charger which obviously isn't going to happen 

 

Moderator edit: updated subject for clarity

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‎04-10-2022 18:25

‎04-10-2022 18:25

Welcome to the Fitbit Community, @Padhall.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3. Thank you for the information provided.

 

To resolve charging issues, we recommend following these troubleshooting steps.

 

If you followed our instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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