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Ace 3 - no sleep data on wristband

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‎10-18-2023 05:13

‎10-18-2023 05:13

  • Up until a few weeks ago my daughter could view her sleep data on her watch (swipe to the bottom). But all of a sudden that data no longer displays on her wristband. We can still see the sleep data on the app once synced, so it is definitely being tracked. Would like to know if this is a known error, and if it will be fixed soon. 
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‎10-19-2023 14:11

‎10-19-2023 14:11

It's good to see you participating for the first time in the community @MsMonicaS.

Thank you for providing the details regarding this situation with Ace 3.

I'd suggest you restart the device. If the restart doesn't resolve the inconvenience, some users have changed their Fitbit device's clock face. For instructions, please visit this article.

In addition, I'd recommend to see How do I track my sleep with my Fitbit device?

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