Ace 3 not charging

[Motherace3]

Ace 3 not charging i have checked all troubleshooting solutions. My sons watch is just three months old. 

Moderator Edit: Formatting.

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[RamFam]

Same…following for suggestions

[AndreaFitbit]

Welcome to the Fitbit Community, @Motherace3, @RamFam. I'm sorry to hear that your Ace 3 is not charging. Thank you for mentioning that you have checked all troubleshooting solutions @Motherace3.

Could you please confirm that you have already tried restarting your Ace trackers with the instructions of help: How do I restart my Fitbit device?

Thank you for your assistance @Odyssey13.