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Ace 3 not responding stuck in stopwatch

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‎11-14-2024 18:00 - last edited on ‎11-27-2024 13:06 by Fitbit Moderator

‎11-14-2024 18:00 - last edited on ‎11-27-2024 13:06 by Fitbit Moderator

My child’s ace three is unresponsive. Will not get off the home screen, even after multiple resets. I cannot access any menu to do a factory reset either. Sometimes it magically goes into stopwatch and turns on turns off rapidly. Not sure what to do! It’s not even a year old.

 

Moderator Edit: Formatting.

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‎11-27-2024 13:11

‎11-27-2024 13:11

Welcome to the Fitbit Community, @ScottMel. I'm sorry to hear that your child's Ace 3 is unresponsive. Thanks for letting us know that you have tried multiple resets.

I noticed that you already got in touch with our team and received assistance. If you need more help, please contact us back.

Have a nice day.

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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