Ace 3 not working in the band

[LeeWray]

We are having issues with the new Ace 3. Without the band attached the unit works fine. Side pinch works, swipes are fine. As soon as it is in the band it is unusable.

Does anyone else have this issue?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LeeWray.

Thanks for the details shared in your post. I recommend confirming the steps to place the tracker in the band in this manual on page 12. 

Hope this helps!

[KephartMom]

I am having the same problem. What did you do to fix yours?

[LiliyaFitbit]

Welcome to the Fitbit Community, @KephartMom.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your efforts to resolve this and recommend confirming the steps to place the tracker in the band in this manual on page 12. You can also try restarting the tracker by following the steps in this help article: How do I restart my Fitbit device?

Hope this helps.

[CPitt]

I'm having this problem too.  I've checked that it's in the band correctly,  and restarted. I tried deleting and then reconnecting the account. The pinch function works fine when in the charger but intermittently when in the band. It works when the tracker is not in the band as well (and not on changer). My other child's (older) ace 3 does not have this issue. 

[EdsonFitbit]

Welcome to the Fitbit Community, @CPitt.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3. Thank you for trying to get them resolved before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[CPitt]

I exchanged it and the new has worked fine.

[EdsonFitbit]

Thank you for the update, @CPitt.

I'm glad to hear that your replacement Fitbit Ace 3 is working fine.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.