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Ace 3 records sleep when not being worn

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‎07-31-2021 15:17 - last edited on ‎08-01-2021 19:03 by

‎07-31-2021 15:17 - last edited on ‎08-01-2021 19:03 by

My daughter's Fitbit Ace 3 records her as sleeping in when we have left the house and it's not on her wrist.  It has happened on multiple occasions.  For example it says she slept until 1110am when we left the house at 930am and she took it off at 9am.  She leaves it at home.

 

 

Moderator edit: subject for clarity 

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‎08-01-2021 02:43

‎08-01-2021 02:43

Hi, this problem is occurring because the ace is in a state where it’s is not detecting any activity, therefore it will count it as sleep.If you want to remove an unwanted sleep log you can click on the sleep icon on the dashboard, this will open the. sleep logs you can then click on the log of sleep that you want to remove and tap the button in the top right hand corner to remove it                       Hope you find this helpful 

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