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Ace 3 screen frequently not turning on

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‎12-27-2021 06:19 - last edited on ‎12-29-2021 17:15 by Fitbit Moderator

‎12-27-2021 06:19 - last edited on ‎12-29-2021 17:15 by Fitbit Moderator

My son received an Ace 3 for Christmas and it worked fine for the first couple of days. Now however the screen frequently doesn't turn on (even when the device is fully charged) when tapping or pinching etc. It does seem to turn on though when snapped into its USB charger (even when the charger is not plugged in) and works normally for a while after that before not responding again. Is this likely to be an issue with the device or just some setting?

 

Moderator edit: updated subject for clarity

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‎12-29-2021 17:14

‎12-29-2021 17:14

Welcome to the Fitbit Community, @ronans.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3. Thank you for the information provided.

 

If you haven't done so, please perform a restart by following these instructions.

 

In addition, we recommend following these tips to make sure the Fitbit device is being worn correctly.

 

Hope this helps.

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