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Ace 3 screen is freezing in black

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‎03-10-2022 02:46 - last edited on ‎03-10-2022 18:01 by Fitbit Moderator

‎03-10-2022 02:46 - last edited on ‎03-10-2022 18:01 by Fitbit Moderator

Unfortunately my boy’s Ace 3 has been problematic since he got it at Christmas. It keeps freezing in black and we can’t change the clock face. The manual button is harder to use than my girls Ace 2. I feel we should return it but am hopeful to fix the problem here. 

 

Moderator edit: updated subject for clarity

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‎03-10-2022 18:00

‎03-10-2022 18:00

Welcome to the Fitbit Community, @Gillog1.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3. Thank you for the information provided.

 

If you haven't done so, please restart your Tracker by following these steps. For instructions on how to change your Fitbit device's clock face, please visit this article.

 

Whether you have followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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