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Ace 3 screen is too dull

‎02-10-2025 13:14 - last edited on ‎02-14-2025 05:48 by Fitbit Moderator

‎02-10-2025 13:14 - last edited on ‎02-14-2025 05:48 by Fitbit Moderator

Hi, 

My son’s Ace 3 screen is too dull, so hard to see it. 
It’s not on Dim mode or sleep mode and I’ve restarted the watch, all to no avail. 
There is no brightness option in settings. 

Has anyone had this problem and been able to fix it?


Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-14-2025 06:48

‎02-14-2025 06:48

Welcome to the community forums, @Mikeo004.

Thanks for bringing this to my attention and troubleshooting your son's Ace 3 prior to posting. To work on this together, could you confirm if the restart was done with the charging cable as described here?

If so, let's try these other steps to see if they help:

  1. Open the Fitbit app and pull down on the screen to force a manual sync.
  2. Then change the clock face to any other option.
  3. If the screen starts working, you can change it back to the original
Best Answer

‎02-15-2025 23:15

In response to LizzyFitbit

‎02-15-2025 23:15

None of this works. I have found no evidence of anyone resolving this issue. I suspect people just give up and replace their device with something more reliable than a Fitbit Ace 3. This problem is infuriating and unfixable. My daughter can't read her Fitbit outside because the screen is so dim. I won't be wasting my time with another Fitbit.

Best Answer

‎02-17-2025 12:19

In response to KelAA

‎02-17-2025 12:19

Welcome to the community, @KelAA.

Thanks for your research and efforts in trying the steps suggested above. I understand how frustrating this has been for you and your daughter, and I'm sorry for this inconvenience. In this case, I'd like to get you connected with our Support team so they can evaluate the best options for you.

I’m sharing a link to a form for you to fill out so we can look into this further. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

Best Answer