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Ace 3 screen is very dim

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My screen is very dim and I can hardly see it. I have charged it and still dim

 

Moderator Edit: Clarified subject

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Hi @Tymercier16. Welcome to the forums.

Thank you for sharing the inquiry regarding your device.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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