Ace 3 shows 'No Data' for sleep

[EmmaT2008]

I bought the fit bit ace 3 a month ago and we have been trying everything to get the sleep tracker working. We have reset it several times. I’ve tried wearing it myself and nothing seems to work. I’m not finding much info except that it should be tracking pretty easily on its own. My other child has the fit bit ace 2 and that tracks sleep well. What can o do at this point?

Moderator edit: subject for clarity 

[Dohicky]

This worked for one day then the same issue again. I've tried everything as suggested,  seems like a bug that needs fixing

[LiliyaFitbit]

Thank you for the update, @Dohicky.

I appreciate your efforts and the additional details. Thank you for sharing your experience. I've shared your reports with our team so they can investigate and bring a solution as soon as possible. Thank you for your patience and understanding. 

See you around.

[EvaBudo]

Hello.

We purchased Ace 3 for my son in June 2021 recently (probably a week) it stopped displaying his sleep data on his watch face. However, if I sync the device, I can see the sleep date on my phone but still not on his watch.

I know it was working for few weeks when we set up his watch.

We restarted the Ace3 but no change. Any advice please? Thank you.

I also changed his watch face with no luck.

Moderator edit: merged reply

[LiliyaFitbit]

It’s good to see you in the community, @EvaBudo.

Thanks for the details shared in your post and for already trying to resolve the issue. I would like to confirm that this issue has been reported to our team and they are currently investigating it. I appreciate your patience and understanding. I've merged your post to this thread for more information. 

See you around.

[Ferramones]

Same issue for my on a brand new ace 3 bought yesterday.  I wondered if the issue if that the ace is resetting to a new day and 0’ing all the stats.  You can see the data on the dashboard app as you can look back at previous days?

[Ohalpin]

I bought the ace 3 for my daughter. The sleep tracker shows no data on the watch. 

Have ya a fix for this issue??!!

[Elephant22]

Hi LiliyaFitbit

Both my sons’ received an Ace 3 for Christmas yesterday they slept wearing their watches last night but the sleep app this morning is showing no data. When I go on the app on my IPhone 8 it shows that that it should show their hours sleeping and their different sleep stages. 
When I googled this issue it led to this forum, on a different post with the same problem a Fitbit moderator had said that the sleep tracker was not a feature on the Ace 3 which was disappointing to read and made me consider returning the watches as it was one of the main reasons why I chose the watch and believed it was a feature available when making the purchase. 
Just as I was giving up hope I came across this feed that has now made it look like the sleep tracking is available. Can you please clarify if the sleep tracking is available on the Ace 3 and how to activate it.

I have an IPhone 8 OS 15.1, I only just downloaded the Fitbit app yesterday so I assume it is up to date. 
can you please get back to me as soon as possible so I know whether to return the watches or not.

many thanks 

[Goheels96]

We are seeing the same thing this morning. Seep data shows up on my phone but “no data” appears on the brand new ace 3. Would appreciate someone from Fitbit commenting here with more than just “we have let our team know.” This appears to have been an issue for quite some time. 

[AleciaB]

The same thing has happened here. Our daughter was given her Fitbit Ace 3 for Christmas and we are all disappointed that the sleep data isn’t visible on her watch - please can someone respond officially as this has clearly been an issue for more than 6 months according to this forum.

[ErbFB]

Same here on the Xr with 15.1

[Adafuncat]

Hi

my kid has a new ace 3 and the sleep icon isn’t showing on her watch face when she scrolls down.  But her sleep is now been tracked on my app at least. 

I’ve tried changing the clock face to different ones (which is what was suggested on the forum) but that hasn’t worked. 

[Redpat]

• Hello samE issues

should i return both watches?

•  

[Djw30]

Same issue here. This, together with the 12/24 hr clock issue is so disappointing with a brand new Christmas present. Really basic functionally I’d expect from a brand like this. 

[SunsetRunner]

@LiliyaFitbit what should I do here? I bought 2 fitbit ace 3's for my kids for christmas and same issue, no sleep data.

App is up to date.

Restarted watches.

No help.

Please provide feedback.

Thank you

[Djw30]

Earlier in this thread someone mentioned changing the clock face. We changed it to a plain on and then to the Martian and now got sleep data 2 nights running. 

[Ohalpin]

Same here! Changed her clock face and it has been logging sleep 🤞 it
lasts!

[EdsonFitbit · Accepted solution]

Hello everybody.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3 devices. Thank you for trying to get them resolved before contacting us.

This issue has been reported to our team as it was previously mentioned by @LiliyaFitbit, so they can further investigate and work on a fix. At the moment, there are no updates to provide you with but, some users have resolved the issue after changing their Fitbit device's clock face. For instructions, please visit this article.

Once any update is available, it should be communicated as soon as possible. I'm sorry if this caused any inconvenience. Your patience is truly appreciated.

Have a nice day.

[andreabp]

I am having the same problem! My kids have two new Fitbits that they got for Christmas. They are both linked to my device because they don’t have their own devices. My sleep data gets logged from my own watch but there’s does not show up in their kid account.

[andreabp]

***Theirs

[SunsetRunner]

Hello @edsonfit.

I have tried several clock faces now and none seem to work, including "Martian".