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Ace 3 stopped displaying my kid's sleep data

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‎08-16-2022 06:40

‎08-16-2022 06:40

We purchased this Fitbit only 3-4 months ago to replace my daughter's ACE 2. At the beginning it is fine. Now it just won't display the sleep data. I am not sure it is not displaying or it is not tracking her sleep.

I can see the sleep data display sometimes, but only for 1 day or only several hours, such as 8 am-10am, which makes no sense at all (she is at school that time).

I tried restart the device, uninstall & reinstall the App, neither way helped. 

Any suggestion?

It is a shame that Fitbit is in such poor quality. 

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‎09-03-2022 09:33

‎09-03-2022 09:33

Hello @sweetme 

 

This exact issue is being discussed here:https://community.fitbit.com/t5/Ace-Family-Accounts/Update-has-removed-sleep-tile-on-Ace-3/m-p/52307.... 


I would join that thread and participate in its discussions. I’ve reported the link I provided here to a moderator. Hopefully a moderator will address the situation in that thread. 

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