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Ace 3 stopped logging active minutes

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‎04-15-2021 18:13 - last edited on ‎04-16-2021 17:53 by

‎04-15-2021 18:13 - last edited on ‎04-16-2021 17:53 by

Day 1 of Ace 3 for my kids and my son's stopped logging activity mins at 59 mins around mid day. Says it's still syncing and steps registering but no activity. Can't reach support for help so it's pretty disappointing. Any suggestions? 

 

 

Moderator edit: subject for clarity 

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‎04-16-2021 17:28

‎04-16-2021 17:28

Welcome to the Fitbit Community, @Pacer1.

 

Thanks for the details shared in your post. I appreciate your efforts to resolve this and trying to contact our Support team. I understand how you are feeling. I would like to advise that active minutes are awarded for continuous moderate-to-intense activities that last 10 minutes or more. For more information on how the active minutes are calculated, please see this help article: What are active minutes? 

 

If you continue experiencing difficulties, I recommend restarting the tracker and making sure it is syncing. For more information about syncing the tracker, see 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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