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Ace 3 time, swiping and charge issues

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‎03-26-2024 14:05

‎03-26-2024 14:05

My sons Ace 3 was bought at the end of September and it has started self swiping and thus not holding a charge for more than a few hours and it is also getting stuck on the wrong time, when we wake up it is always saying the time is 1:something am. I have restarted it and removed then readded it but it’s still doing it. He hadn’t worn it for about two weeks and it had fully discharged in that time. Started happening 3 days ago.

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‎03-26-2024 14:07

‎03-26-2024 14:07

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎03-28-2024 11:12 - edited ‎03-28-2024 11:12

In response to Odyssey13

‎03-28-2024 11:12 - edited ‎03-28-2024 11:12

Glad to see you participating in the community for the first time in the community @PeachR.

Thank you for providing all these details regarding the Ace 3. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Thanks for your help @Odyssey13 

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