Ace 3 to dim to see outside

[Rdh01]

I have tried resetting device and picking new clock face. Dim screen and do not disturb are off. There is no area where I can adjust brittness in settings.

[AndreaFitbit]

Welcome to the Fitbit Community, @Rdh01. I'm sorry to hear that your child's Ace 3 screen is too dim to see outside. Thank you for letting us know that you tried resetting the device and picking a new clock face. That dim screen and do no disturb are off. I'll be happy to assist. 

Could you please confirm that you restarted the tracker with the instructions of help article: How do I restart my Fitbit device?

[Rdh01]

Hi, yes I reset the Fitbit following the instructions to hold the side buttons for 5 seconds. The screen display did not get any better

Rachelle Mcgregor
Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for confirming that you already followed the recommended steps @Rdh01.

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