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Ace 3 won't charge or sync

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I bought this for my son last summer for his birthday and he loves it.  It stopped allowing me to sync wirh the app around mid-August and I can't find any way to fix it.  I even spoke with someone by phone months ago and still couldn't get it to work.  Now, it needs charged and won't charge at all.  I've cleaned the contacts with a small amount of rubbing alcohol and with a dry, clean cloth and it still won't charge.  It is now completely dead and the only thing I haven't tried is a possible update, which I can't do because it won't sync to my phone!  We've only had it for 7 months and I am really unhappy.  This shouldn't be so hard.  If anyone has a new suggestion, please let me know.

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Welcome to the Fitbit Community, @Littleandi. I'm sorry to hear that your son's Ace 3 is not charging. Thank you for mentioning the steps you have followed in order to resolve this situation. I'll be happy to assist. 

I noticed that you already got in touch with our team. Please keep in touch with them in order to receive further assistance. 

Have a nice day. 

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