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Ace 3 won’t hold a charge

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Hello,

My daughter has been using the Ace 3 for 3 months and it no longer will charge. I have another daughter also using an Ace3 which continues to function. 

 We’ve taken all the proper steps including restarting the device multiple times, cleaning the pins w rubbing alcohol, and trying different chargers all with the same result. 
It was purchased via Amazon. 

Please advise. Thanks,

-Paul

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Might be a faulty device

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