help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace band breaks every other month

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2019 13:33 - last edited on ‎06-12-2019 16:17 by

‎06-11-2019 13:33 - last edited on ‎06-12-2019 16:17 by

Clearly, this band is defective!  We have replaced 6 bands and still, they break after 3 months!  Fitbit won't acknowledge the issue only send new bands out! 😞 Very Very Disappointed.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-12-2019 16:27 - edited ‎06-12-2019 16:28

‎06-12-2019 16:27 - edited ‎06-12-2019 16:28

Welcome to the Fitbit Community @April00. 

 

I appreciate your participation in the Forums and sharing your experience with the Ace bands. I am sorry to hear you are going through this situation, I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out, please keep working with them. 

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes