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Ace band falls off

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‎09-06-2019 13:14 - last edited on ‎09-06-2019 14:57 by

‎09-06-2019 13:14 - last edited on ‎09-06-2019 14:57 by

Hi. My daughter has a Ace since december and the strap keeps opening and falling.off. 

 

 

Moderator edit: subject for clarity

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‎09-06-2019 14:55

‎09-06-2019 14:55

Welcome to the Fitbit Community, @Liannes.

 

I appreciate your participation in the Forums and sharing that your daughter's strap keeps opening and falling off. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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