Ace band too small

[Cheeranjie]

How do you go about getting a complimentary larger band for tour child's Ace. I don't see why after spending $130.00 I should have to turn around and spend more money on a bigger band. She's 8. It says 1 size fits all ages 8+ and she's on the last hole.

Moderator edit: updated subject for clarity

[NellyG]

You would need to contact Support and see ifbthey are able to help you (link in my signature )

[LucyAP]

Awesome help @NellyG! Welcome to the Forums @Cheeranjie! Thank you for reaching out, and we are sorry to hear that the product didn’t meet your expectations.  

We would like to help and provide a better fit experience. I’ve gone ahead and created a case for you, someone from our support team will be reaching out to further assist.

Keep me posted if you have any other question.

[ChannaMom4]

What is the result of this?  I got my daughter one the other day for her 9th bday and she is on the last hole. It’s about cutting off her circulation.  We definitely need a larger band!

[Cheeranjie]

I love your name! 😂If I had to eat one thing for the rest of my life channa is in my top 3 possibilities.
Someone contacted me and they sent me out a replacement band. Customer service was no help.They told me to buy my replacement.


Sent from my Bell Samsung device over Canada's largest network.

[Kalinka17]

I bought one today for my son's 10th birthday and have the same problem. I've just sent an email to fitbit and waiting to see what response I get. I'm really not happy about it. The designers haven't done enough research. 

[Cheeranjie]

I agree.  They should be sending out larger purple and blue bands automatically, sure to their error in design.  We shouldn't have have to chase after them to get this dealt with. They offered a black replacement with a 6-8 week backorder.

I received the replacement today. Thank you for your help.

Sent from my Bell Samsung device over Canada's largest network.

Moderator edit: format

[JuanJoFitbit]

@ChannaMom4 Thank you for joining us in this thread and our Fitbit Community! I'm sorry to hear that your daughter's wristband is too tight. Let me go ahead and forward your case to our Support team so they can review it and provide a solution for you. You should receive an email from them soon.

@Cheeranjie I'm so glad to hear that you have received a replacement wristband for your kid! Thank you for posting the update here.

@Kalinka17 Welcome aboard to our Fitbit Community! I would like to follow up on your case and would like to know if you got a solution or a response from our Support team.

See you all later! 

[JeanneMD]

I purchased a Fitbit Ace for my grandsons birthday.  The wristband is too small for him.  What do i need to do to correct this problem?  I have a Fitbit myself and love it. 

[Kalinka17]

Hi. If you go to your Fitbit app and go to Help then customer support.

Send customer support your complaint regarding the band being too small.
It seems to be a common problem with the new junior Fitbit.

They reply very quickly offering to post a larger band however the only
colour option is black.

I hope this helps.

[Cheeranjie]

I posted here and someone contacted me. Maybe customer service will help.  They should but they didn't when I called. This is a known issue. Hopefully someone reaches out to you to assist you.

[JuanJoFitbit]

@JeanneMD Thank you for participating in our Fitbit Community! Since your child's wristband is too small, let me go ahead and forward your case to our Support team and they'll be happy to assist you. You should receive an email from them soon.

@Kalinka17 @Cheeranjie Thank you guys for your help!

See you all later! 

[JeanneMD]

Thank you for your help.  The new wristband came in the mail today.
Sent from my T-Mobile 4G LTE device

[jennb74]

Very disappointed with my daughter's 8th birthday gift.  It's too small- it's on the last hole and is cutting in to her. She average size of her age too....she's so sad 😞

[DramaQueenDiva]

---

@JeanneMD wrote:

I purchased a Fitbit Ace for my grandsons birthday.  The wristband is too small for him.  What do i need to do to correct this problem?  I have a Fitbit myself and love it. 

---

You could try looking into the Alta/Alta HR band lines, as they are compatible with the Ace and come in larger sizes.  Places like eBay or Amazon have them for significantly cheaper than on the Fitbit site.  My Alta HR replacement band cost me a total of $5 with the shipping included.

[DavideFitbit]

Awesome @JeanneMD, that's great news! 

Welcome to the forums @jennb74, as @DramaQueenDiva mentioned already, Fitbit Alta and Fitbit Alta HR wristbands are compatible with Ace. Note that Ace wristbands, which are extra small, are shorter than Alta and Alta HR bands in size small; the Ace wristband fits wrists 5.0” - 6.34” in circumference. I've send your information to the Customer Support team for further assistance with this, you should be getting a reply soon. 

I hope this helps. 

[samac]

Hi there,

I have just bought 2 Fitbit Ace Trackers for my niece and nephew (purple and blue).

They are 10 and 11, and the bands are very tight on both of them.  😞

This is very embarrassing - is there somewhere that I can get bands that actually fit them?

Thanks!

[JuanJoFitbit]

@samac I noticed that you joined our Fitbit Community recently. Welcome aboard! I'm sorry to hear that your niece and nephew's Ace wristband are too tight. Please let me send your case to our Customer Support team so they can assist you accordingly.

Please keep an eye on your email account.

Let me know if you have any doubts! 

[Gladwinmomof4]

Bought my 10 year old daughter the Ace for Christmas but the wrist band is too small. She can not wear it at all! I am not impressed and would like information on getting a larger replacement band. Thank you! 

[JuanJoFitbit]

@Gladwinmomof4 Welcome aboard to our Fitbit forums! I'm sorry to hear that your daughter's Ace wristband is too small. I'm gonna send your case to our Support departments and they'll be happy to review it and provide a solution for you. They'll contact you via email soon.

I'll be around if you have more questions!