help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace broken wrist strap

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2019 05:22 - last edited on ‎10-05-2019 04:12 by Fitbit Moderator

‎10-04-2019 05:22 - last edited on ‎10-05-2019 04:12 by Fitbit Moderator

My daughter has had her fit bit ace for 10 months but the wrist strap has broken on 1 side. Can I get a replacement strap?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-04-2019 09:10

‎10-04-2019 09:10

Hi @CMUK   Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-05-2019 04:10

In response to Odyssey13

‎10-05-2019 04:10

@CMUK welcome to our Fitbit Community! Since you mentioned that your daughter's Fitbit Ace wristband has broken, let me go ahead and forward your case to our Support team so they can review your warranty and assist you accordingly. You will receive an email from them soon.

 

Thank you for your help @Odyssey13!

 

I'll be around if you have any questions! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎10-11-2019 16:39

In response to JuanJoFitbit

‎10-11-2019 16:39

Another thought might be to buy something from a third party site (it's significantly cheaper than through Fitbit).  If the Ace in question is an Ace 1, then all the Alta bands should be compatible with it.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer