Ace date and time were incorrect, now tracker won't connect to phone

[Pandamom]

So, I got my daughter an Ace Fitbit at Christmas.  It worked for about a month, then the date and time were wrong.  I tried restarting the tracker and then deleted the app off the phone and re-installed it.  Now, I cannot get the tracker to connect at all.  Very frustrating - I have no problems with my Charge 2, never had any.  This one seems like it is wrought with problems.  Her app says "WE FOUND ACE.  Connecting to tracker...." and then spins for hours.  Help!!

[DramaQueenDiva]

Hi @Pandamom, what time of day are you trying to set up the tracker?

[Pandamom]

Hi.  I've tried to set it up in the evening and in the afternoon.  Does it make a difference?  I've pretty much given up on it, shame because it wasn't cheap and she can't use it...

[JuanJoFitbit]

@Pandamom It's great to see you in our Fitbit Community! I'm sorry to hear that your daughter's Ace is not connecting to your phone even though you have restarted it and re-installed the app. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Thank you so much for your help @DramaQueenDiva!

See you guys later! 

[ToniSz]

Hi, I have the same problem... Was this issue resolved? What do I need to do? My app is able to find the Ace 2 but unable to “connect to the Tracker”

[Pandamom]

No, we gave up - my daughter no longer uses her Fitbit.