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Ace display works on charging but doesn't work on wrist

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‎10-08-2021 06:38

‎10-08-2021 06:38

My ace for kids is working when it's kept on charge but it doesn't respond to taps when wore on wrist. The screen on wrist is black. Pls help.

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‎10-08-2021 09:15

‎10-08-2021 09:15

Welcome to the Fitbit Community, @Ruchimadan.

 

Thanks for the details shared in your post. I recommend restarting the tracker by following the instructions in this help article: How do I restart my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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