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Ace displays an exclamation mark

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‎05-20-2019 19:57 - last edited on ‎05-21-2019 05:47 by Fitbit Moderator

‎05-20-2019 19:57 - last edited on ‎05-21-2019 05:47 by Fitbit Moderator

Very frustrated with the charging connection on my daughter's ace... It is very intermittent.

I keep getting a symbol of the battery with an exclamation point in the center. I have tried a different USB to plug it in and cleaning the connections with a q-tip. Just rebooted on Sunday because it keeps losing the correct time... Which I think is due to not charging properly.

What can be done? my daughter hasn't even had it for a full six months, and this is my second issue. Super disappointed in this almost $100 purchase.

And am seeing many inquiries with the same issue... Super disappointed with Fitbit as company!

 

 

Moderator edit: updated subject for clarity

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‎05-21-2019 05:43

‎05-21-2019 05:43

@Kaylak2009 It's great to see you in our Fitbit Community! I'm happy to assist you with your daughter's Ace since it's displaying an exclamation mark. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Due to this, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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