help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace displays incorrect time after international travel and refuses to change

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-17-2019 06:57

‎08-17-2019 06:57

Hi! We are on the east coast and traveled to Spain in April. Our Fitbits (two Charge 2s and 1 Ace) all automatically changed to Barcelona time after syncing with my phone. Upon return to the US, only the Ace will not change back. I have used Chat and email troubleshooting help to no avail. Hoping to get help from the community as it is useless now.

Below are the steps I have taken multiple times and it always goes back to Spain time:

 *Reset it (push button on charger 3 times)

*Changed the time zone to Atlantic time and sync. 

*Changed time zone to Automatic and sync. 

*Deleted fitbit Ace, deleted Bluetooth connection, reset phone, add Ace back, sync, back on Spain time.

We are very frustrated! What advice can you offer?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-17-2019 07:00

‎08-17-2019 07:00

I'll add this perplexing piece of info as well. It doesn't reset easily. After pressing the button on the charging cable 3 times within 8 seconds, it has only displayed the Fitbit logo maybe twice and I've attempted it maybe 40 times. Any thoughts on this? I've tried quick presses, long presses quick presses with quick pauses, quick presses with long pauses, and every other combination possible.

 

Thoughts??? 

Best Answer
0 Votes