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Ace got disconnected from my account

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‎08-05-2018 20:43 - last edited on ‎08-08-2018 11:35 by Fitbit Moderator

‎08-05-2018 20:43 - last edited on ‎08-08-2018 11:35 by Fitbit Moderator

So one day I go on the Fitbit app and I waited 20 ish minutes for it to sync and it didn’t work so I disconnected it from my iPad and it says tracker found but it didn’t work so now my Fitbit shows the time and my steps but it’s not showing that it’s connected to my iPad.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎08-06-2018 02:20

‎08-06-2018 02:20

Try restarting your Ace several times and see if if that helps. Let us know how you go  

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-08-2018 11:35

In response to NellyG

‎08-08-2018 11:35

@PleaseFixMe483 It's great to see you in our Fitbit Community! Seems odd that your Ace got disconnected all of a sudden. I want to follow up and would like to know if you followed the restart process that shared my friend @NellyG. The restart will refresh your tracker and after you've done this, try setting up your Ace from scratch.

 

Let @NellyG and me know how it goes! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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