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Ace keeps turning off

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‎01-18-2021 15:04 - last edited on ‎01-20-2021 13:44 by

‎01-18-2021 15:04 - last edited on ‎01-20-2021 13:44 by

We got my son his fitbit ace for Christmas and it randomly turns off even when the battery is not dead. He'll charge it and then it will just shut off in the middle of the day. The only way to get it back on is by putting it on the charger. This gets really annoying when it is doing this every day or two.  

 

 

Moderator edit: subject for clarity 

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‎01-20-2021 13:43

‎01-20-2021 13:43

Welcome to the Fitbit Community, @SarahCSch.

 

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling about this situation. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-10-2021 06:18

In response to LiliyaFitbit

‎02-10-2021 06:18

So this experience has been pretty disappointing. Fitbit would only replace the Ace with the Ace 2 due to inventory, but my son is almost 11 and doesn't like the look of the Ace 2 because it looks to little kid like. I ended up taking the replacement because they wouldn't offer me anything different and will be using it for one of his younger siblings.

 

So I instead bought another Fitbit Ace online hoping it was just a fluke with the first. Now this one is doing the same thing. I have again tried restarting it and cleaning the charging parts like was recommended with the first Ace that we purchased. It still continues to randomly shut off nearly every day. This is so frustrating. 

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‎02-10-2021 17:59

In response to SarahCSch

‎02-10-2021 17:59

Thank you for your response, @SarahCSch.

 

I appreciate the update regarding the issue with your Ace tracker. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. 

 

I am sorry that you are going through the same situation with another Fitbit Ace. I understand that this can be very frustrating and appreciate your troubleshooting efforts. I recommend getting in touch with our Support team so they can evaluate the tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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