Ace logo keeps blinking after charging

[SunsetRunner]

The ace is completely charged. I've reset the ace several times (by clicking the button three times). The logo keeps flashing and tapping doesn't work.

[LiliyaFitbit]

Welcome to the Fitbit Community @SunsetRunner. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that the Fitbit Ace keeps flashing the Fitbit logo. Thank you for letting me know that the tracker is fully charged. I appreciate your efforts to resolve the issue and would like to confirm if you've set up the Fitbit Ace already? Please find more information in this help article: How do I set up Fitbit Ace devices?

Let me know how it goes!

[SunsetRunner]

The Ace was already set up prior to this. Right now I tried to set it
up again but the phone doesnt see the device. Right now, the logo
doesnt even come on and the device doesnt seem to charge when I plug
it in (ie. I dont get a buzz when I connect the device)

[LiliyaFitbit]

Hello @SunsetRunner, thank you for your reply. I am sorry for the delayed response. 

I appreciate your efforts and the additional details. A few factors can cause the tracker to stop charging and I recommend trying the troubleshooting tips from this help article: Why isn't my Fitbit device's battery charging? This article may contain the steps you tried already, but you can skip them and proceed with the rest.

Please keep me posted.

[SunsetRunner]

Thanks for your response. I have already done all the steps listed in the
linked doc.

[LiliyaFitbit]

Thank you for the update @SunsetRunner. 

I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.