Ace not charging fully and loses charge fast

[L4uren]

Ace is not holding charge anymore.

Never fully charges and loses charge within 24hours.

Can it be fixed or time for an upgrade?

Many thanks

Moderator edit: subject for clarity 

[Jrdubyakc]

@L4uren Have you tried to restart it yet?  If not, instructions are here.

[LiliyaFitbit]

Welcome to the Fitbit Community, @L4uren. It's nice to see you around and thank you for your help, @Jrdubyakc.

@L4uren Thanks for the details shared in your post. I understand your concern and recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? You can find our tips to maximize the Fitbit device's battery life in Can I extend my Fitbit device's battery life? 

Additionally, I recommend checking if the Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps. 

[L4uren]

Thank you @Jrdubyakc . Yes have tried to reset and is somewhat successful. The charge icon (patterned battery) remains. 

The watch will then turn off and need resetting after a couple of hours. 

Any other ideas? 

Many thanks

[L4uren]

@LiliyaFitbit  Apologies for cross posting. Thank you for your help, will check these now. 

Many thanks 

[LiliyaFitbit]

Thank you for your reply, @L4uren.

I appreciate your efforts and the additional details. If the issue persists, I recommend getting in touch with our Support team so they can evaluate the tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.