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Ace not showing accurate steps in the app

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‎12-26-2019 18:05

‎12-26-2019 18:05

My boys both received an Ace for Christmas. The steps on the actual device do not match what is on the app when synced.  I am hoping there is a way to fix it.  

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‎12-28-2019 17:03

‎12-28-2019 17:03

@maofthree Welcome back to the Community. Sorry for the delayed reply. 

 

I'm glad to hear that your boys received Ace trackers for Christmas. I would like you to make sure that there aren't activities logged in his account, this can affect the data that the Ace is syncing. Could you provide me with a screenshot of what you're seeing in his app and a picture of what you're seeing in his Ace?

 

Keep me posted. I'll be around if you have any additional questions. 

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