Ace shows wrong date and time -- can't not find a way to change it

[LunaC73]

My son's Fitbit displays a date that is off by roughly two weeks and the time is of by roughly 6 hours. I've tried to reset it, I even rebooted the device and no change. How to I get this to show the right time -- it's kind of useless to have a watch that consistently is wrong. 

[Odyssey13]

Hi @LunaC73  these devices derive the date and time from the phone or tablet used to sync. If you don't sync regularly, the time and date can be off. Try syncing a few times and see what happens.

[Harley001]

how do you sync? steps

[Odyssey13]

Hi @Harley001  the information on syncing can be found here - click to read

[LunaC73]

It's been synched multiple times, 

[Odyssey13]

@LunaC73   customer support https://myhelp.fitbit.com/s/support?language=en_US