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Ace shutting down after being charged

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‎06-24-2019 20:50 - last edited on ‎06-25-2019 05:33 by Fitbit Moderator

‎06-24-2019 20:50 - last edited on ‎06-25-2019 05:33 by Fitbit Moderator

My daughters ACE was purchased at Xmas in 2018 and we are having a problem with it shutting down after a few minutes.  The ACE is fully charged, and seems to work for a few minutes then shuts down.  I have reset it with the button on the charger and we also have deleted its info and re-set up a new device but neither has worked?  It seems to be in good shape, and unfortunately we are frustrated and not too sure what do next.

 

 

Moderator edit: format

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24 REPLIES 24

‎07-12-2019 10:48

In response to Aadj18

‎07-12-2019 10:48

No resolution yet.
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‎07-17-2020 19:30

‎07-17-2020 19:30

My daughters started to this tonight also.

does anyone have an update?

thank you

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‎07-17-2020 20:48

In response to R2zo12

‎07-17-2020 20:48

After much help from the fit bit group, we ended up replacing our daughters.

Sorry that we are not more help.

Tami

Sent from my iPhone
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‎08-31-2020 14:54

In response to xMPx

‎08-31-2020 14:54

Has this been fixed? I have the same issue with an ace I bought my granddaughter earlier this month. I’d hate to think this has been an issue for 2-3 years without being remedied!

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‎08-31-2020 15:10

In response to Hank48

‎08-31-2020 15:10

This was replaced under warranty.
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