Ace step count automatic reset time.

[AngusJeffrey]

Hi everyone.

My daughter's Ace re-sets her step count at around 1700hrs each day.

Does anyone know how to set up the device do it counts from midnight to midnight?

Thanks in advance.

[WendyB]

Welcome to the forums!

The first thing I would check is to make sure the time Zone is set correctly. It should automatically go from Midnight to Midnight

Time Zone is under settings then Time Zones on the Dashboard

Hope to see you around!

[WendyB]

also sync with the phone or the computer and should be getting the time from it as well. So make sure they are correct as well

[DramaQueenDiva]

If you need assistance with adjusting the time zone, you may want to read this article, which walks you through the process of changing time zones.

[AngusJeffrey]

Thanks, WendyB. I have confirmed the time zone settings and will check to
see if the reset happens at around 1700 tonight or not. 🙂

Yup, the time on her tablet and Ace are both correct. Thank you for you
help, WendyB.

Thank you, I used this article to check all the time settings are correct.
I will just wait to see if her step count resets this afternoon and let you
all know.

Moderator edit: format

[colombo13]

The time on her tablet and Ace are both correct. Thank you for your help.

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Bluestacks TextNow Photomath

[DramaQueenDiva]

No problem, glad @WendyB and I could help!

[JuanJoFitbit]

@AngusJeffrey Welcome to the Fitbit Community! I want to follow up on this issue and would like to know if the your Ace is displaying the correct time after following the great troubleshooting steps that shared my friends @WendyB and @DramaQueenDiva

@colombo13 I'm so glad to hear that your Ace is working properly now, thanks to @DramaQueenDiva @WendyB. Thank you for posting the update here.

See you guys later!