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Ace trackers won't stay synced

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‎12-29-2020 07:43 - last edited on ‎01-01-2021 14:03 by

‎12-29-2020 07:43 - last edited on ‎01-01-2021 14:03 by

I got 2 of my kids Aces for Christmas. They do not stay synced. I have to resync them every day, sometimes multiple times. Since I have added them to my account, my charge 4 has quit getting text messages. How can I resolve this?

 

 

 

Moderator edit: subject for clarity 

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‎01-01-2021 14:02

‎01-01-2021 14:02

Welcome to the Fitbit Community, @SunriseRun22345.

 

Thank you for sharing the details of the issue you’re experiencing. I recommend confirming the steps to sync your kids trackers at 

 

Regarding the issue with text messages, I recommend confirming the steps to set up notifications and follow our troubleshooting tips at How do I get notifications from my phone on my Fitbit device?

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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