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Ace turns off when unplugged from the charger

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‎11-22-2021 10:39 - last edited on ‎11-22-2021 17:23 by Fitbit Moderator

‎11-22-2021 10:39 - last edited on ‎11-22-2021 17:23 by Fitbit Moderator

So is this Fit Bit broken? It shows full charge, the readout works only when on the charger, however.

 

My daughter stopped using her ace a few months ago. She left it unplugged for a while, but then had it plugged in for the last month or so just sitting on her desk. She then could not get it to sync back to her iPhone. I took the fitbit and charged it until its read-out showed a full battery symbol.  Once I remove it from the charger, the display went blank. Nothing happens when unplugged. It now shows an empty battery with an exclamation point inside the battery.  I tried to re-start the Fit Bit multiple times with the three presses of the button while charging. It appears to re-start but ends up at the same place with nothing happening once unplugged. When I try to sync with my phone, it sometimes recognizes and puts up a code, but never completely syncs.

 

Moderator edit: updated subject for clarity

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‎11-22-2021 17:23 - last edited on ‎12-12-2024 07:54 by Fitbit Moderator

‎11-22-2021 17:23 - last edited on ‎12-12-2024 07:54 by Fitbit Moderator

It's great to see you in the Fitbit Community, @JasonElDo.

I'm sorry to hear about the difficulties you experienced with your daughter's Fitbit Ace. Thank you for trying to get them resolved before contacting us.

In addition to the restart, you can find some other troubleshooting steps to resolve battery issues in this article.

Whether you followed our recommendations shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

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View best answer in original post

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‎11-22-2021 17:23 - last edited on ‎12-12-2024 07:54 by Fitbit Moderator

‎11-22-2021 17:23 - last edited on ‎12-12-2024 07:54 by Fitbit Moderator

It's great to see you in the Fitbit Community, @JasonElDo.

I'm sorry to hear about the difficulties you experienced with your daughter's Fitbit Ace. Thank you for trying to get them resolved before contacting us.

In addition to the restart, you can find some other troubleshooting steps to resolve battery issues in this article.

Whether you followed our recommendations shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎09-17-2022 20:56

‎09-17-2022 20:56

My daughters does the same thing. All they could do was give me a 30% off coupon to use on anything other than an Ace. Makes me mad because that is what we were having issues with. 

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‎09-27-2022 13:21 - last edited on ‎12-12-2024 07:54 by Fitbit Moderator

In response to lizelaine5

‎09-27-2022 13:21 - last edited on ‎12-12-2024 07:54 by Fitbit Moderator

Hi there @lizelaine5. Welcome to Community Forums.

I appreciate the feedback provided. I understand how you feel, I'm sorry for this experience with the Fitbit device of your daughter. I see you have a case open with our support team, I'd advice you continue the process with them.

Have a nice day.

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