Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@dominic03 Welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Ace got unresponsive after restarting it. I believe that due to the restart, the battery went down. However, it had enough power to not turn off just by restarting it.
I would like to know if you tried taking it out of the charger and plugged it again. If so, please leave it charging for 2-3 hours and let me know if it comes back to life.
Keep me posted! 
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@JuanJoFitbit wrote:@dominic03 Welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Ace got unresponsive after restarting it. I believe that due to the restart, the battery went down. However, it had enough power to not turn off just by restarting it.
I would like to know if you tried taking it out of the charger and plugged it again. If so, please leave it charging for 2-3 hours and let me know if it comes back to life.
Keep me posted!
My battery was at 45% before rebooting, and it wasn't unresponsive. When I tapped, it showed the dead battery icon.
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@dominic03 Thank you for getting back and providing more details about the issue. Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.
You will receive an email from them soon.
Let me know if you have any doubts!
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