Ace won't charger properly

[dunbaaj]

My daughters Fitbit Ace won't charger properly.  It gets to 3/4 and sometimes shows full battery then as soon as I remove from the charger it just dies.  I have cleaned the charger and back of back of watch.  I have tried the reset of pressing 3 times.  I have left on the charger over night.  Nothing is working.  As soon as I remove from the charger within a minute it just dies.  Its only 2 months old.

[JuanJoFitbit]

@dunbaaj Welcome to our Fitbit Community! I appreciate the time you've taken in order to fix the charging issues that your daughter's Ace is experiencing. I'd just like to know if you have tried other USB ports of your computer. If you already tried all the USB ports, let me know and I'll be glad to assist you accordingly.

Looking forward to your response! 

[dunbaaj]

Yes I have tried several other ports.

Alicia

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[JuanJoFitbit]

@dunbaaj Thank you for getting back and letting me know that you tried other USB ports. Since the issue persists, I'll send your case to our Support team and they'll be contacting you via email soon in order to follow up and provide a solution.

You will receive an email from them soon.

Let me know if you have any doubts! 

[CarolineT77]

Hi,

did you get this resolved? I am having the same problem with my son’s Ace. It’s fully charged but once disconnected from the charger it won’t turn on? We’ve only had it since Christmas .

[dunbaaj]

I wasn’t able to get it fixed so they are sending me a new one.

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[JuanJoFitbit]

@CarolineT77 Thank you for participating in our Fitbit Community! I'm sorry for the late response and I'm also sorry to hear that your son's Ace is not responsive even though is fully charged.

If you haven't done so, please restart the Ace as described in this help article. This will refresh your tracker internally. After this, clean the contacts of your the Ace and charger with a cotton swab. Finally, charge the tracker for 2 hours and see if the issue gets fixed.

@dunbaaj I'm sorry to hear that the issue couldn't be fixed. However, I'm so glad to hear that a replacement unit has been sent. Thank you for posting the update here.

I'll be around if more assistance is needed!