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Ace won't connect to child's new phone

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‎09-17-2019 09:47 - last edited on ‎09-18-2019 04:29 by Fitbit Moderator

‎09-17-2019 09:47 - last edited on ‎09-18-2019 04:29 by Fitbit Moderator

Help! My daughter had her Fitbit Ace set up on her previous iPhone. She now has a new phone and I can’t work out how to pair this new phone with the Ace. She’s downloaded the app - is it my email to login? And how do I pair it when the family account already exists? All the help articles i’ve found just refer to adding a child for the first time.

 

 

Moderator edit: updated subject for clarity

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‎09-18-2019 04:29

‎09-18-2019 04:29

@Nessynessy1 welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace since it's not pairing to her new phone.

 

I'd like to know what is the brand and model of your daughter's new phone.

 

In the meantime, in order to have her Ace linked to her phone,  you need to log in to her phone's app using your email and password.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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