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Ace won't connect to iPhone

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‎04-08-2019 15:51 - last edited on ‎04-09-2019 06:26 by Fitbit Moderator

‎04-08-2019 15:51 - last edited on ‎04-09-2019 06:26 by Fitbit Moderator

Santa brought my 2 girls fitbit ace fir xmas. Iv not been able to connect either of the fitbits to my phone to set them up

 

iv restarted phone and removed my fitbit charge from the app

 

iv reinstalled the app

 

iv restarted the fitbits numerous times. 

 

Please advise if theres anything else i can try. They cant both be faulty.

 

 

Moderator edit: format

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‎04-09-2019 06:25

‎04-09-2019 06:25

@Steveyreds Welcome to our Fitbit Community! I'll be happy to assist you with the setup issues that you've experienced with your daughters' Fitbit Ace.

 

I'd just like you to make sure that you are following the setup process that is listed in this help article. If you already tried this, please let me know if you get any error message during the setup process.

 

Keep me posted! 😀

JuanJo | Community Moderator

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