help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace won't connect to my computer, phone or tablet

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-19-2019 21:26 - last edited on ‎10-21-2019 04:28 by Fitbit Moderator

‎10-19-2019 21:26 - last edited on ‎10-21-2019 04:28 by Fitbit Moderator

My children's tidbits won't connect to my Compute or phone or my tablet.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-19-2019 22:20

‎10-19-2019 22:20

Hi @Daniel1209  This article tells how to set up - click

Which phone do you have and is it on the list of compatible devices? click to see

Let us know if you're able to get connected.

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
2 REPLIES 2

‎10-19-2019 22:20

‎10-19-2019 22:20

Hi @Daniel1209  This article tells how to set up - click

Which phone do you have and is it on the list of compatible devices? click to see

Let us know if you're able to get connected.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-21-2019 04:27

In response to Odyssey13

‎10-21-2019 04:27

@Daniel1209 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up on the connection setup issues that your children Ace trackers are experiencing.

 

I would like to know if the issue persists or if you managed to get the issue resolved after following the steps that @Odyssey13 advised.

 

I you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer