help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace won't connect with phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2019 08:44 - last edited on ‎11-27-2019 04:58 by Fitbit Moderator

‎11-26-2019 08:44 - last edited on ‎11-27-2019 04:58 by Fitbit Moderator

When I click pair an ace it loads the terms of use then I click i accept then it takes me to the set up a device screen again.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-27-2019 04:58

‎11-27-2019 04:58

@Daniel1209, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Ace since it's not completing the setup process.

 

I'd like to know what is the brand and model of the phone that you are trying to set up the Ace with. In the meantime, please make sure that you are following the setup process as described in this help article.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎12-02-2019 13:01

In response to JuanJoFitbit

‎12-02-2019 13:01

Hello,,

I don't want to hijack your thread but I’m having similar difficulties with connecting my Fitbit ACE with Samsung galaxy A40. It was working fine but stopped syncing about two weeks ago. After I accept the terms of service, I’m asked to enter the pairing pin. After I do that the pairing fails. Any suggestions?

Best Answer
0 Votes