Ace won't turn on but the battery is charged

[SunsetRunner]

Recently my Fitbit Ace kept powering off and i was unable to turn it on my tapping it. When i charge it the fitbit logo came on and it says the battery isnt flat. Now i previously emailed fitbit about this and they sent me a free replacement but the only problem is that the new one is having the same problems as well! As soon as i take it off charge it powers off unable to be turned on again but when i charge it, it says the battery isnt flat again. I have tried uninstalling and installing the fitbit app, used my friend's fitbit charger and created a new account altogether. I have also tried pressing the button on the cable three times to no avail. Nothing I try helps, please can you reply.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your replacement Fitbit Ace which keeps turning off. I totally understand how you are feeling and appreciate your troubleshooting efforts including a restart. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.

[Rafi324]

I'm having the same issue with my daughters Ace. I've tried everything that i could find. what's the fix?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rafi324. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your  daughter's Ace. I appreciate your troubleshooting efforts. I would like to confirm if you've tried to change the clock face and if you see anything when you connect the tracker to the charger? 

Please keep me posted, I'll be around. 

[Rafi324]

Yes I have. The same issue happens with any of the clock faces. I’ve tried every fix that I found. 

[LiliyaFitbit]

Hi @Rafi324, thank you for your response.

I appreciate your efforts to resolve this issue. Since the steps you tried didn't work, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[MelP43]

What was the outcome of your problem - I am having the same problemwith my daughters Ace and received replacement and its doing exactly the same thing

[SunsetRunner]

I emailed Fitbit again and they sent me another replacement, this one works and I have had no problems with it to this day. it's just spooky that both of them had the same problem

[Tac02sday]

The same thing is happening to my daughter ace. We have had it in the charger, tried different outlets but it will not do anything. It doesnt turn on at all. Not even a light to show it is charging??? 🤔 we havent had it long it was a bday present for my daughter. We have had it for about 2 months. 

[ablynn9]

having the same issue with my daughters ace.  Is there a solution?  we have restarted it several times.  She will fully charge it and then it works for a day or so and then just shuts off even when the app shows an almost full battery.

[Paluce]

I have the exact same issue. I tried cleaning the contacts, changing the clock face, turning off alarms.  It says the battery is full, but it turns off within an hour...