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Ace wristband is broken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2022 03:51 - last edited on ‎01-13-2022 14:42 by Fitbit Moderator

‎01-13-2022 03:51 - last edited on ‎01-13-2022 14:42 by Fitbit Moderator

Hi 

I’ve had the same issue.  Can you please email the link to organise a new band.  I still have the receipt 

cheers

leanne 

 

Moderator edit: updated subject for clarity

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‎01-13-2022 14:42

‎01-13-2022 14:42

Welcome to the Fitbit Community, @leanne.285.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

I moved your post to a new thread since the previous one was too old.

 

Have a nice day.

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‎02-07-2022 20:04

In response to EdsonFitbit

‎02-07-2022 20:04

Hi 

Ive followed all the links yet it keeps sending me around in circles and won't let me make a claim. Can someone please contact me via email to assist 

Cheers

Leanne 

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‎02-08-2022 13:14

In response to leanne.285

‎02-08-2022 13:14

Thanks for your response, @leanne.285.

 

The link shared above should take you to the Get Support site where you can find Fitbit Customer Support's phone number and there is also an option to contact them via chat. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎02-08-2022 18:13

In response to EdsonFitbit

‎02-08-2022 18:13

As I have said the links are not working. Can someone  please contact me and provide some customer service. Having bought my daughters watches to find both bands have broken then to not have no customer service at all has been very disappointing. 

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